Return Policy

Enjoy shopping on Lazord.me with these great return policy features:

- 2 Days Returns

You have 2 days to make a refund request after your order has been delivered.

- Full Refunds

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund added to your website account or transferred to your bank account.


How does Return Policy Work?

- Initiate A Return

Contact our customer support Email:  info@lazord.me

- Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

- Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

- Refund Processed

Once we receive your returned item, we will inspect it and process your refund.


Frequently Asked Questions (FAQs)


Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund and added to your website account or transferred to your bank account.


Q. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 2 day returns.


Q. When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

1- Return request is made outside the specified time frame, of 2 days from delivery.

2- Product is used, damaged, or is not in the same condition as you received it.

3- Specific categories like innerwear, lingerie, socks and clothing freebies etc.

4- Defective products which are covered under the manufacturer's warranty.

5- Any consumable item which has been used or installed.

6- Products with tampered or missing serial numbers.

7- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

8- Fragile items, hygiene related items.


Q. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 2 days to return them but You would be responsible for all shipping fees incurred (20 AED)., keeping the below rules in mind:


1- The item is not on the Non-Returnables list.

2- You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

3- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.


Q. Can I return Clothing & Fashion accessories?

A. You can return any Clothing item or Fashion accessory within 2 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

1- not listed in the Non-Returnable List.

2- not Clearance Items clearly marked as such and displaying a No-Return Policy

3- in the same condition as received and with the original packaging box and tags attached

4- You would be responsible for all shipping fees incurred (20 AED).


Q. What are the items that cannot be returned?

The items that can not be returned are:

1- Clearance items clearly marked as such and displaying a No-Return Policy

2- When the offer notes states so specifically are items that cannot be returned.

3- Items that fall into the below product types-

- Underwear

- Lingerie

- Socks

- Software

- Music albums

- Books

- Swimwear

- Beauty & Fragrances

- Hosiery


Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.


Q. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.


Q. Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.


How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect on your card statement, depending on individual’s bank process.


Q. I paid through Cash on Delivery, how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Lazord credit and will be credited to your Lazord Account. From your Lazord account, you can either easily make new purchases on Lazord.me or simply transfer the credit balance to your personal bank account by calling us.


Q. Can I Replace or Exchange an item rather than a refund?

At the moment, Lazord does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.


Q. I lost the Original Packing in which I received the item, how can I still return it?

We accept the return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however, in this case, please contact our Customer Service Team.


Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.


Q. Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services.


Q. Who pays for the shipping charges when I return an item?

You can return an item for free within 2 days from delivery date, You would be responsible for all shipping fees incurred (20 AED).